Hotel Binnenhof

Privacy Policy

1. HOTEL BINNENHOF’S COMMITMENT TO PROTECTING PRIVACY

Because we consider you an important customer, our first priority is to offer you exceptional times and stays throughout the world.

Your complete satisfaction and confidence in Hotel Binnenhof are absolutely essential to us.

That's why, as part of our commitment to meeting your expectations, we have set up a customer privacy protection policy. This Charter formalizes our commitments to you and describes how Hotel Binnenhof uses your personal data.


2. CONSENT

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.

This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.

 

3. SEVEN PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA

These seven principles below are applicable.

  1. Transparency: When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
  2. Legitimacy: We will collect and process your personal data only for the purposes described in this Charter.
  3. Relevance and accuracy: We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
  4. Storage: We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
  5. Access, rectification, opposition: You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information.
  6. Confidentiality and security: We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
  7. Sharing and international transfer: We may share your personal data with third parties (such as commercial partners and/or service providers) for the purposes set out in this Charter. We will take appropriate measures to guarantee security when sharing or transferring such data.

For any questions concerning Data Protection, please contact Hotel Binnenhof.

 

4. WHAT PERSONAL DATA IS COLLECTED?

At various times, we will be obliged to ask you, as an Hotel Binnenhof customer, for information about you and/or members of your family, such as:

  • Contact details (for example, last name, first name, telephone number, email)
  • Personal information (for example, date of birth, nationality)
  • Information relating to your children (for example, first name, date of birth, age)
  • Your credit card number (for transaction and reservation purposes)
  • Your arrival and departure dates
  • Your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
  • Your questions/comments, during or following a stay in one of our establishments.

We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.

We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet.

 

5. WHEN IS YOUR PERSONAL DATA COLLECTED?

Personal data may be collected on a variety of occasions, including:

  1. Hotel activities:

    • Booking a room
    • Checking-in and paying
    • Eating/drinking at the hotel bar or restaurant during a stay
    • Requests, complaints and/or disputes.
  2. Participation in marketing programs or events:

    • Participation in customer surveys (for example, the Guest Satisfaction Survey)
  3. Transmission of information from third parties:

    • Tour operators, travel agencies, GDS reservation systems, and others
  4. Internet activities:

    • Connection to website (IP address, cookies)
    • Online forms (online reservation, questionnaires, pages on social networks, network login devices such as Facebook login etc.).

 

6. FOR WHAT PURPOSES?

We collect your personal data for the purposes of:

  1. Meeting our obligations to our customers.
  2. Managing the reservation of rooms and accommodation requests:

    • Creation and storage of legal documents in compliance with accounting standards.
  3. Managing your stay at the hotel:

    • Monitoring your use of services (telephone, bar, etc.)
    • Managing access to rooms
    • Internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
  4. Improving our hotel service, especially:

    • Processing your personal data in order to gain a better understanding of your requirements and wishes
    • Adapting our products and services to better meet your requirements
  5. Managing our relationship with customers before, during and after your stay:

    • Providing details for the customer database
    • Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
    • Predicting and anticipating future behaviors
    • Developing statistics and commercial scores, and carrying out reporting
    • Knowing and managing the preferences of new or repeat customers
    • Using a dedicated telephone service to search for in the event of serious events affecting the hotel (natural disasters, terrorist attacks etc.).
  6. Use a trusted third party to cross-check, analyze and apply certain devices to your collected data at the time of booking or at the time of your stay.
  7. Improving services, especially:

    • Carrying out surveys and analyses of questionnaires and customer comments
    • Managing claims/complaints
  8. Securing and enhancing your use of website, especially:

    • Improving navigation
    • Implementing security and fraud prevention.
  9. Conforming to local legislation (for example, storing of accounting documents).

 

7. CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA

a.In order to offer you the best service, we can share your personal data and give access to authorized personnel from the Group, including:

  • Hotel staff
  • IT departments
  • Medical services if applicable
  • Legal services if applicable

b. With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:

External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.

c. Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.

 

8. PROTECTION OF YOUR PERSONAL DATA DURING INTERNATIONAL TRANSFERS

For the purposes set out in Clause 7 of this Charter, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.

Consequently, in addition to implementation of this Charter, Hotel Binnenhof employs appropriate measures to ensure secure transfer of your personal to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.

Other than those that are required to carry out your reservation, dataflows to countries having different levels of personal data protection are regulated by standard contractual manager-to-subcontractor clauses defined by the European Commission.


9. DATA SECURITY

Hotel Binnenhof takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).

 

10. COOKIES

Use of cookies 

1. Why have a cookies policy?

With a view to provide information and ensure transparency, this policy is established so that you can learn more about:

  • The origin and purpose of the information processed when you browse the website.
  • Your rights with regard to cookies.

2. What is a cookie?

Cookies and other similar tracers are packets of data used by servers to send status information to a user's browser and return status information to the original server through this same browser.

The status information can be a session identifier, a language, an expiration date, a response field or other types of information.

During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.

There are different types of cookies:

  • Session cookies, which are deleted as soon as you exit the browser or leave the website
  • Persistent cookies, which remain on your device until their expiration or until you delete them using the features of your browser

3. Why use cookies?

We use cookies and other tracers primarily for the following purposes:

Cookies strictly necessary for browsing the website and the ability to use all of the features, and intended in particular to:

  • Optimize the user experience and facilitate browsing, in particular determining "technical routes" for browsing
  • Store information regarding the "cookies" information banner seen by website visitors who then continue to browse the website after agreeing to accept cookies on their device

The social network applications as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.

We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.

4. Consent

The installation of certain cookies is subject to your consent. Also, when you first visit the website, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

This process is supported by means of an information banner on the home page of the website, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.

You can change your mind at any time using the various methods described in section "Deleting and/or blocking cookies".

5. Deleting and/or blocking cookies

You have several options for deleting cookies and other tracers.


Browser settings

Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.

You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).

Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.

However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on will not be accessible, and we cannot be held responsible in this case.


Specialized advertising platforms

Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.

For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.


11. STORAGE OF DATA

We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.


12. ACCESS AND MODIFICATION

You have the right to access your personal data collected by Hotel Binnenhof and to modify it subject to applicable legal provisions.

You may also exercise your right to object by writing to the address below.

In the event of difficulty exercising your rights, please contact Hotel Binnenhof directly by sending an email to info@hotelbinnenhof.be or by writing to the address below:

Hotel Binnenhof
Maria-Theresiastraat 65
3000 Leuven

For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.

If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above.

All requests will receive a response as swiftly as possible and in accordance with applicable law.

You may also exercise your rights in respect of your personal data that is stored and processed by a hotel following a stay. To do this, you must contact the hotel directly.

13. UPDATES

We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation at one of our hotels.

 

14. QUESTIONS AND CONTACTS

For any questions concerning the personal data protection policy, please contact Hotel Binnenhof.